Privacy Policy

Last updated: 14 April 2026  |  Data Controller: Crawley Surveyors, Crawley, West Sussex

1. Who We Are

Crawley Surveyors ("we", "us", "our") is a chartered surveying practice based in Crawley, West Sussex. We operate the website at crawleysurveyor.co.uk. We are registered as a data controller under UK GDPR. For any data-related enquiries, contact us at info@crawleysurveyor.co.uk.

2. What Information We Collect

We may collect the following personal information when you use our website or contact us:

• Your name, email address and telephone number (via our contact forms)
• The property address you wish to have surveyed
• Information you provide in free-text fields about your enquiry
• Technical data such as your IP address, browser type and pages visited (via cookies and analytics tools)

3. How We Use Your Information

We use the information you provide to:

• Respond to your enquiry and provide a quotation for surveying services
• Book and arrange property survey appointments
• Deliver and follow up on survey reports
• Send you relevant service updates if you have opted in
• Comply with legal and professional regulatory obligations

Our legal basis for processing is legitimate interests (responding to your enquiry) and, where applicable, consent (for marketing communications).

4. HubSpot CRM

Our website forms are powered by HubSpot. When you submit a form, your information is stored securely in HubSpot's CRM system. HubSpot is certified under the EU–US Data Privacy Framework. You can review HubSpot's privacy practices at legal.hubspot.com/privacy-policy.

5. Cookies

We use cookies to improve your experience on our website. Cookies are small text files stored on your device. We use:

• Essential cookies — necessary for the website to function correctly
• Analytics cookies — to understand how visitors use our site (via HubSpot analytics)
• Marketing cookies — to track enquiries and improve our advertising (HubSpot)

You can decline non-essential cookies using the cookie banner that appears when you first visit our site. You can also manage cookies through your browser settings.

6. How Long We Keep Your Data

We retain your personal information for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Typically:

• Enquiry data: up to 2 years from the date of last contact
• Survey reports and client records: up to 6 years (in line with professional indemnity insurance obligations)

7. Your Rights

Under UK GDPR, you have the following rights:

• Right of access — to request a copy of the personal data we hold about you
• Right to rectification — to request correction of inaccurate data
• Right to erasure — to request deletion of your data where there is no legitimate reason to retain it
• Right to restrict processing — to request that we limit how we use your data
• Right to object — to object to processing based on legitimate interests
• Right to portability — to receive your data in a structured, machine-readable format

To exercise any of these rights, please email us at info@crawleysurveyor.co.uk. We will respond within 30 days.

8. Third Parties

We do not sell your personal data to third parties. We may share your information with:

• HubSpot (our CRM and form provider)
• Our professional indemnity insurers (if a claim arises)
• Regulatory bodies (RICS, ICO) where required by law

9. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. Our website uses HTTPS encryption and access to stored data is restricted to authorised personnel only.

10. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of our website after any changes constitutes acceptance of the updated policy.